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Refund Policy

A legal disclaimer

The explanations and information provided on this page are for general informational purposes only. This Refund Policy is designed to outline how Harit Mantra manages product returns and refunds for its customers. Please note, this policy does not constitute legal advice. For legal guidance tailored to your business, we recommend consulting a qualified professional.

Refund Policy

Harit Mantra is committed to ensuring customer satisfaction and delivering high-quality organic products. This Refund Policy establishes the terms and conditions under which refunds will be processed for purchases made through our website or authorized sales channels.

By purchasing from Harit Mantra, you agree to the conditions set forth in this policy. This helps us maintain transparency while protecting both our customers and our business.

What's Included

1. Eligibility for Refunds

  • Refund requests must be made within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Opened, used, or partially consumed vermicompost bags are not eligible for return or refund, due to the perishable nature of compost.

2. Damaged or Defective Products

  • If your product arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery by emailing [your support email] or messaging us on WhatsApp at [your number].

  • Please include photos/videos of the damaged product and packaging.

  • Once verified, we will offer either a replacement at no extra cost or a full refund.

3. Refund Process

  • Once we receive and inspect the returned product (if applicable), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days and credited back to your original method of payment.

  • For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

4. Non-Refundable Items

  • Opened or used compost packs.

  • Items purchased under special offers, sales, or promotions, unless they are defective or damaged on arrival.

  • Products returned beyond the 7-day return window.

5. Return Shipping Costs

  • If the return is due to a damaged/defective product or incorrect order shipped by us, Harit Mantra will bear the return shipping costs.

  • For all other eligible returns, customers may be responsible for return shipping charges.

How to Request a Refund

To initiate a return or refund request, please follow these steps:-

  1. Contact us at care@haritmantra.com or +91-9253158893 with your order ID.

  2. Share clear photos/videos of the product and packaging.

  3. Our team will review your request and provide instructions for return (if applicable).

  4. Once approved, your refund/replacement will be processed promptly.

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